05-10-2013, 12:49 AM
I would just like to say the people over at Flying Frog Productions are great. I just order from them for the first time this week, and I am blown away. I ordered a few things for LNOE and IFOS as a treat for myself after finals, Ok by a few things I mean everything that is on online exclusive for the game. I was expecting the order to take a week or two, maybe three max. Most of the time when I order from a small business it takes some time, which I understand having worked for many over the years. So yesterday I was a little surprised to find a box from FFP in my mail box, it took them 3 days to pack my order, ship it and have it arrive.
Them being so prompt in getting my order to me was not even the most impressive thing. So when I placed my order I asked if I could get a few promos from them, if not no big deal I understand. I figured it never hurts to ask the worst thing that would happen is, they don’t respond or say no right. So I place my order and within a few hours I get an email saying no problem and thanking me for my business. So then on top of that the next day I get another email from them telling me the computer over charged me for shipping and they refunded the difference.
So not only did I get my order super-fast and with promos but I also got money back on shipping. Most small businesses would have just kept the extra shipping and not said anything, and I would have never known.
This has impressed me so much that I am going to get all FFP product strait from their website. It might cost a little more than getting them through amazon but, with customer service like this it is worth it to me.
Them being so prompt in getting my order to me was not even the most impressive thing. So when I placed my order I asked if I could get a few promos from them, if not no big deal I understand. I figured it never hurts to ask the worst thing that would happen is, they don’t respond or say no right. So I place my order and within a few hours I get an email saying no problem and thanking me for my business. So then on top of that the next day I get another email from them telling me the computer over charged me for shipping and they refunded the difference.
So not only did I get my order super-fast and with promos but I also got money back on shipping. Most small businesses would have just kept the extra shipping and not said anything, and I would have never known.
This has impressed me so much that I am going to get all FFP product strait from their website. It might cost a little more than getting them through amazon but, with customer service like this it is worth it to me.