Shipping has Started!

[ForestRunner]

(10-20-2014 07:50 PM)StayPuft Wrote:  Trust me, I don't blame anybody for being frustrated. I'd be right there too if I hadn't received my package already. I mean, don't get me wrong, I fully understand it must be a crazy huge amount of work getting all of this stuff together. These sort of delays are probably to be expected.

Still, knowing that doesn't make waiting any easier.

I actually accept delays. It's part of every day life with any service or product you buy, pre-order, etc. It's just the way of the world today, where nearly everybody has their fingers in too many pies.

What I find the aggravation about delays is non-communication, and being left in limbo. It's poor customer service which is representative of a care factor - or lack thereof.

If I'm aware what's going on... I'm actually cool with it. If any entity or corporation is going to take my money in an instant... at the click of a mouse button, then I've an expectation to be kept informed of any deviation to the contract/purchase/order/timeframe/etc AFTER I've purchased/signed up. I don't believe I'm being unreasonable.