Shipping has Started!

[StayPuft]

(10-22-2014 03:35 PM)Odie Wrote:  

(10-21-2014 11:33 PM)ForestRunner Wrote:  I actually accept delays. It's part of every day life with any service or product you buy, pre-order, etc. It's just the way of the world today, where nearly everybody has their fingers in too many pies.

What I find the aggravation about delays is non-communication, and being left in limbo. It's poor customer service which is representative of a care factor - or lack thereof.

If I'm aware what's going on... I'm actually cool with it. If any entity or corporation is going to take my money in an instant... at the click of a mouse button, then I've an expectation to be kept informed of any deviation to the contract/purchase/order/timeframe/etc AFTER I've purchased/signed up. I don't believe I'm being unreasonable.

I'm sure FFP is busy, but everything you said above is really the meat of the problem for me at this point. If I had some kind of insight as to why I haven't gotten a shipping notice, or how despite backing early, receiving the pledge manager quickly, and finishing it within 24 hours I still haven't gotten the game when others who did all of that later than I, have received the game, I might feel better about things.

Anyway, the game will come. I'm just venting more than complaining.

Yeah, I think this all illustrates my point exactly. I definitely think it is reasonable to expect delays in a situation like this. Hence, I don't think anybody should be thinking "F Flying Frog! I hate them! They suck!" Yadda yadda yadda. Personally, Flying Frog can basically do no wrong in my eyes.

But, I do think venting is okay. I mean, frankly, whether or not the delays are understandable, it is still frustrating. Heck, it should be a testament to how awesome Flying Frog is that it is so frustrating. It's only so frustrating because we SO BADLY want the game.

So, again, I think a little healthy venting is understandable. I feel the same way now that I have my copy and am having some level of frustration with the construction of the miniatures.

I understand why they went the route of having them in pieces. Making them that way allowed them to be so much more detailed than if they had to be all in one piece. So, once I get them all put together I will LOVE that.... especially when I go to start painting them. It doesn't change the fact that it is frustrating having to do it (especially since I've never really constructed minis before). It doesn't change the fact that it is frustrating that they didn't tell us this right off the bat. I'm sure there are some people who don't know how to and/or don't even want to construct all those miniatures.

At the end of the day, though, Flying Frog Productions still rocks the freaking casbah. Once we all have our games in hand, constructed, and painted if we so desire, it will all be love and candy canes again. It's just hard to wait because we are all so excited.