Shipping has Started!

[ForestRunner]

(10-22-2014 03:35 PM)Odie Wrote:  

(10-21-2014 11:33 PM)ForestRunner Wrote:  I actually accept delays. It's part of every day life with any service or product you buy, pre-order, etc. It's just the way of the world today, where nearly everybody has their fingers in too many pies.

What I find the aggravation about delays is non-communication, and being left in limbo. It's poor customer service which is representative of a care factor - or lack thereof.

If I'm aware what's going on... I'm actually cool with it. If any entity or corporation is going to take my money in an instant... at the click of a mouse button, then I've an expectation to be kept informed of any deviation to the contract/purchase/order/timeframe/etc AFTER I've purchased/signed up. I don't believe I'm being unreasonable.

I'm sure FFP is busy, but everything you said above is really the meat of the problem for me at this point. If I had some kind of insight as to why I haven't gotten a shipping notice, or how despite backing early, receiving the pledge manager quickly, and finishing it within 24 hours I still haven't gotten the game when others who did all of that later than I, have received the game, I might feel better about things.

Anyway, the game will come. I'm just venting more than complaining.

(10-24-2014 04:10 PM)StayPuft Wrote:  Yeah, I think this all illustrates my point exactly. I definitely think it is reasonable to expect delays in a situation like this. Hence, I don't think anybody should be thinking "F Flying Frog! I hate them! They suck!" Yadda yadda yadda. Personally, Flying Frog can basically do no wrong in my eyes.

For the record, my rant it not FFP specific, or intended as derogatory/acrimonious towards them.

It's a generalisation of a business/company taking my money for an expectation... then not communicating what's going on when said expectation is not met. This has become the way of the world today where the average consumer just has to lump it.

I've 4 different things in the wings, that I have paid for to be delivered by xxxx date, for a total cost in excess $1,300+ Australian. All 4 are 3+ months overdue, but one company has been gracious, courteous and professional enough to provide information and status updates. Due respect, but it's just not !@#$*&! good enough.